Refund Policy

§1Overview and how to read this policy

A refund means money returned to the payment method you used to buy the product. It is not the same as account cancellation (which stops future charges) or a service credit (which can be spent on future Seerai usage).

Our refund rules vary by product because our products are different. A monthly subscription that you used for three days is not the same as a credit pack of 100 credits where 99 have already been spent on AI calls. We treat each product honestly and explain below.

Where local consumer law gives you a stronger right than this policy, the local law prevails. We have structured the defaults in this policy to match the strongest statutory protection currently relevant to Seerai’s customers (EU/UK 14-day withdrawal). California and other US states do not have an equivalent statutory cooling-off period for digital SaaS, but we honour the same 14-day window as a matter of goodwill and to keep our rules uniform and simple.

§2Eligibility at a glance

The table below summarises the rules in the rest of this page.

§3Subscriptions (monthly and annual)

3.1 Cancellation vs. refund

You can cancel any subscription from the dashboard (Billing → Cancel Subscription) at any time. Cancellation:

• Stops the next renewal charge from being made.
• Leaves your current paid period active — you keep your Sync Individual or Sync Team features until the renewal date, after which the account downgrades to free.
• Can be reversed (the subscription reactivated) at any time before the renewal date.

Cancellation is the right tool when you want to stop future charges but have already received value from the current period. A refund is the right tool when we owe you money back. They are independent: you can do one without the other.

3.2 Refund within the statutory window

If you are an EU/UK consumer and request a refund within 14 days of purchase, we will:

• Refund the full amount if you have not used the paid features of the Subscription tier during that period.
• Refund a pro-rated amount — calculated against the monthly price of the same tier — if you have used the paid features. We measure “use” as any of: activating Sync on a second device, inviting a team member (Sync Team), or uploading plugin state to our servers.

If you are a Saudi Arabian consumer, the same rule applies with a 7-day window. We will refund via the same payment method and currency in which the original payment was made (see section 9 for the SAR/USD conversion applied).

3.3 Refund outside the statutory window

After the statutory window has expired, our default rule is: no refund for the current or past billing periods. The current paid period continues to its natural end and you keep the features.

Within our 30-day goodwill window (measured from the most recent charge), we will consider a pro-rated refund on a case-by-case basis. We are more likely to refund when:

• You raise the request promptly after the charge.
• You explain what went wrong (for example, a billing surprise, a service problem you reported and we did not resolve, or an unintended annual upgrade).
• The account has not previously been refunded.

We are less likely to refund when the request arrives close to the renewal date with no explanation, or after the account has already consumed paid-tier storage, RAG indexes, or team seats.

3.4 Annual plans paid in advance

Annual plans are paid up-front for a 12-month term. The default rule for partial-year cancellation is that we do not refund unused months. Within our 30-day goodwill window we may pro-rate.

If you upgrade from a monthly plan to an annual plan mid-cycle, we charge the annual rate and apply the residual monthly credit automatically. Downgrades do not happen automatically; you keep what you paid for until it expires.

§4Founder’s Lifetime license

The Founder’s Lifetime plan is sold as a one-time payment of $199 for permanent access to the Sync Individual tier. It is, by design, non-refundable. The product of the purchase is the right to use the tier indefinitely, which has no natural end against which to pro-rate. Our subscription management endpoint (/api/subscriptions/manage) explicitly rejects cancellation requests for lifetime licenses.

Consumer-rights carve-out. Where local consumer law requires otherwise, we will honour the minimum legal protection. Specifically:

• EU/UK consumers: if you exercise your 14-day right of withdrawal under the Consumer Rights Directive and you have not used the paid features during that period, we will refund the full $199. If you have used Sync, we will deduct a proportionate amount calculated as (monthly price × months used, capped at $199). After 24 months of continuous use, the pro-rated amount is reduced toward zero.
• Saudi Arabian consumers: same rule with a 7-day window.
• All other jurisdictions: the non-refundable default applies.

If we materially discontinue the Sync Individual tier while a Founder’s Lifetime license is active, we will offer a comparable product or a pro-rated refund based on the remaining reasonable expected lifetime of the product, regardless of jurisdiction.

§5Credit packs

Credit packs are pre-paid balances that you spend on the Seerai routing surcharge for AI calls. Credits never expire and remain on your account until spent. Because a credit is a unit of value that is consumed imperceptibly (sometimes within seconds of receipt), we treat them like a digital voucher:

• If no credits from the pack have been spent, you may request a refund within 14 days of purchase (or 7 days if you are a Saudi Arabian consumer, under the local statutory cooling-off period). After that window, the pack is non-refundable even if unused.
• If any credit from the pack has been spent, the pack is non-refundable, in any jurisdiction, because the value has been delivered.

We track each pack in the database as a separate transactions record with its own payTabsRef. Our refund endpoint reconciles the pack against per-call usage in apiUsage before approving the refund, so we can give you a definite yes-or-no answer.

§6Goodwill exceptions

Aside from the rules above, we will consider a refund outside the normal windows when something genuinely went wrong on our side. These are not contractual entitlements but goodwill gestures. We will generally refund or credit when:

• You were charged a different price than what was shown at checkout.
• A billing error (such as a duplicate charge) caused you to pay twice for the same product.
• A documented service defect we were unable to remediate within a reasonable time (see section 11).
• You experienced a personal or financial hardship and contact us before requesting formal cancellation (we may offer a pause instead of a refund).

Goodwill does not apply, even if asked politely, when the request is a routine change-of-mind after the goodwill window has closed or when usage metrics show substantial consumption of the paid product.

§7How to request a refund

1. Email refunds@amayx.com from the address on your account. Include:
   • Your account email
   • The transaction ID (from the receipt email or the dashboard Billing → Transactions list)
   • Which product (subscription, lifetime, credit pack) and the purchase date
   • A brief reason (one or two sentences is enough; detailed reasoning helps but is not required)
2. We acknowledge within 2 business days at the email address on file. The acknowledgement tells you whether the request is eligible under the rules in sections 2–6.
3. We make a refund decision within 7 business days of the request. The decision is communicated in the same email thread and is final, unless new facts come to light.
4. Once approved, we issue the refund through the original payment method (see section 8).

You can also start the process from the dashboard: Billing → Request a refund on a recent transaction. That button drafts the email for you with the transaction ID already filled in.

§8Refund method and timing

8.1 Method

We refund through the same payment method that was charged, in the same currency, wherever the underlying processor allows it. For PayTabs transactions this means the same card or wallet used at checkout, in SAR (the original charge currency).

If the original card has been cancelled or expired, please tell us in the refund request — we can route to a different card at PayTabs if the bank supports it, otherwise we fall back to a bank transfer.

8.2 Timing

We are not responsible for delays caused by your bank or card issuer after the funds leave PayTabs. If you do not see the refund after 10 business days, contact us with the refund reference (sent in the approval email) and we will trace it.

§9Taxes and currency conversion

Prices on /pricing are in US dollars. PayTabs charges the equivalent in Saudi Riyals (SAR) at the rate we set at checkout. We currently use USD × 3.75 as the reference rate. If the rate at refund time differs:

• The refund amount is the SAR amount we originally received, regardless of the exchange-rate move.
• Where local law requires the refund to be returned in a specific way (for example, in the same currency the consumer paid in for EEA card transactions, per PSD2), PayTabs handles the conversion when crediting the card.

Any value-added tax (VAT), goods and services tax (GST), or sales tax we collected from you is refunded along with the underlying charge. We do not refund taxes that were collected by a third party (for example, interchange fees charged by your card network).

§10Chargebacks and disputes

If you have a billing concern, please contact us first at refunds@amayx.com before initiating a chargeback with your bank. Most issues are resolved within 7 business days, and a friendly email is faster than a chargeback dispute.

That said, you have an unconditional right to dispute a charge with your card issuer, and we will not discourage you from doing so. If a chargeback is opened:

• We will provide the evidence you (or your bank) request, including the transaction record, the timestamp, and proof of consent to the charge.
• If we lose the chargeback, we accept the outcome and do not attempt to recover the funds from the Seerai account.
• We may suspend the account that opened the chargeback if there is a pattern of repeated disputes without prior contact, to protect against card-testing fraud.

§11Service outages and defects

If the Seerai Service experiences a material outage or defect that prevents you from using a paid feature you have paid for, we will:

• Outage longer than 24 consecutive hours: pro-rata credit applied to your account, equal to the fraction of the affected period that was unavailable.
• Outage longer than 72 consecutive hours: pro-rata credit or refund at your election.
• Defect that persists after our best efforts to fix it: refund of the unused portion of the current paid period, regardless of how much of the period has elapsed.

Outage time is measured against our public status page and the timestamps in our edge logs. We will not dispute routine double-digit-second blips; we will refund for clearly defined incidents.

These rules apply in addition to your statutory consumer rights.

§12Regional rights (EU/UK, KSA, California)

12.1 European Union, United Kingdom, and Switzerland

Under the EU Consumer Rights Directive 2011/83/EU (and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you have a statutory 14-day right of withdrawal from the date a subscription contract is concluded. Exercising that right entitles you to a full refund unless:

• You asked us to begin providing the service during the withdrawal period and we confirmed the express consent required by Article 16(m); or
• You have used the paid features, in which case we may deduct a proportionate amount for the service actually provided.

We honour the 14-day period automatically and do not require you to give a reason. To exercise the right, use the contact in section 14.

12.2 Saudi Arabia

Under the Saudi E-Commerce Law and its implementing regulations, you have a 7-day right of withdrawal from the date the service contract is concluded, except where the digital content has begun to be performed or has been consumed. Seerai credits fit within that exception once consumed; subscriptions fit within that exception once Sync features are activated.

In line with the law, we will provide a Model Withdrawal Form on request, although its use is not required — any unambiguous statement of withdrawal is sufficient.

12.3 California and other US states

California law does not provide a statutory cooling-off period for digital SaaS services. Seerai offers the 14-day window described in this Policy as a matter of goodwill, not as a legal requirement. California consumers retain all rights granted by other applicable law (for example, the CCPA/CPRA right to delete personal information).

12.4 Other jurisdictions

Where the law of your residence grants a stronger or more specific refund right than this Policy, that right prevails. Please write to refunds@amayx.com with the relevant statute and we will adapt the policy to you.

§13Abuse of the refund policy

Refund rights exist to protect genuine customers, not to enable repeated free use of paid features. We may decline, or claw back, refunds and may suspend accounts where:

• A pattern of refunds after heavy usage is detected (for example, >2 refunds in any 6-month period combined with complete consumption of the associated paid product).
• Refund requests are accompanied by disputes that suggest attempted double-recovery (refund plus chargeback for the same transaction).
• Accounts are clearly intended to be disposable (rapid signup / heavy use / refund / repeat) rather than genuine long-term use.

We apply these rules carefully and proportionately. If we decline a refund under this section, we will tell you why and point to the evidence.

§14Contact

Refund requests and questions:

• Email: refunds@amayx.com
• Postal (formal legal notices): [Entity registered address on file — request via email for the current address]

We aim to acknowledge within 2 business days and to decide within 7. Both targets are realistic for a small operation and we will tell you if we need to slip.